Schoolzine’s SMS Communication Platform is an easy to use system to manage SMS communications with your community. Simply import your list of mobile numbers and start communicating with your users.

If you wish to start using the SMS Platform, have any questions or wish to begin the setup for one of our other features, please don't hesitate to contact our Support Team and one of our members can assist you as soon as possible. 

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It is important to note that sending an SMS out via the Control Centre as well as the initial setup for the SMS feature, will incur an additional cost to your current subscriptions in the Schoolzine System.

If you have not had SMS setup for your school, or would like more information on the costs and capabilities of SMS, please contact Schoolzine.

Sending an SMS

1. Log in to your Control Centre and select the Communicate menu tab.
2. Then select Manage SMS.
3. The From Name or Number will automatically populate using your accounts SMS settings.
4. Select your Recipients. You are able to send the message to your entire database, or to specific groups, you can send to multiple groups if needed. You cannot send to individual contacts.
   Note: If you would like to send an SMS to an individual contact you can do this by selecting the Communicate menu tab.
5. Type in the Message you would like to send out. You cannot format your content or include images. You are able to include links if necessary.
   Note: There is a 160 character limit for the message.
6. Click Publish to send your SMS.

Sending a large SMS message

There is a 160 character limit for SMS's, if a message with more than 160 characters is sent via SMS, the system will send the message in blocks of 160 characters and you will be charged for each block.

View SMS Replies

If you are using a Virtual Number, you can go in and view any replies you have been sent.

1. Log in to your Control Centre and select the Communicate menu tab.
2. Then select Manage SMS.
3. Select the View SMS Replies button.
4. You will be presented with an overview of the SMS replies within your system. Here you can quickly review information about each message.

Field Description

Date: The Date and Time that you received the message reply.

From Number: The mobile number the reply was received from. If there is a name linked to the mobile number, the name will also appear and you will be able to access the user’s contact details.

To Number: The mobile number the reply was sent to. This is your assigned virtual number.

Message: The reply message. If the reply message is longer than 160 characters it will be split over two (or more) records.

Actions: Allows you to either view the reply record or delete the reply record.

Available below is a list of commonly asked questions and their associated answers.

If you can't find what you're looking for, or are interested in enabling SMS for your account, please Contact Support.

Is SMS included in my subscription?

SMS is a stand-alone subscription, it is not included in any other subscription. 

Is SMS available in my region?

SMS is currently available for clients in Australia and the United Kingdom.

How much does SMS cost?

The cost of this subscription will differ based on your region, contact your local Support Team to confirm costing.

Where do SMS replies go?

Any replies to your SMS messages will be converted to email form and sent to your nominated email address, they will also be recorded in your Schoolzine Control Centre.

Is there a character limit for SMS?

There is a 160 character limit applied to each SMS message, if your content exceeds 160 characters it will be sent as two messages.