Schoolzine Knowledge Base
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SMS
Manage SMS
It is important to note that sending an SMS out via the Control Centre as well as the initial setup for the SMS feature, will incur an additional cost to your current subscriptions in the Schoolzine System.
If you have not had SMS setup for your school, or would like more information on the costs and capabilities of SMS, please contact Schoolzine.
Sending an SMS
- Log in to your Control Centre and select the Communicate menu tab.
- Then select Manage SMS.
- The From Name or Number will automatically populate using your accounts SMS settings.
- Select your Recipients. You are able to send the message to your entire database, or to specific groups, you can send to multiple groups if needed. You cannot send to individual contacts.
Note: If you would like to send an SMS to an individual contact you can do this by selecting the Communicate menu tab. - Type in the Message you would like to send out. You cannot format your content or include images. You are able to include links if necessary.
Note: There is a 160 character limit for the message. - Click Publish to send your SMS.
PLEASE NOTE: It is not possible to edit an SMS once it has been sent.
Please always check your SMS content before sending.
SMS Replies
The virtual number allows contacts to reply to your SMS messages and opt out of the SMS feature if they no longer wish to receive messages from you. Any replies are forwarded onto a nominated email address.
View SMS Replies
If you are using a Virtual Number, you can go in and view any replies you have been sent.
- Log in to your Control Centre and select the Communicate menu tab.
- Then select Manage SMS.
- Select the View SMS Replies button.
- You will be presented with an overview of the SMS replies within your system. Here you can quickly review information about each message.
Field Description
Date: The Date and Time that you received the message reply.
From Number: The mobile number the reply was received from. If there is a name linked to the mobile number, the name will also appear and you will be able to access the user’s contact details.
To Number: The mobile number the reply was sent to. This is your assigned virtual number.
Message: The reply message. If the reply message is longer than 160 characters it will be split over two (or more) records.
Actions: Allows you to either view the reply record or delete the reply record.