With any of our Schoolzine Packages, you gain access to our Unlimited Support Services. The Support Team are equipped to handle any requests you might have regarding your Schoolzine Control Centre and its Features.

Some examples of items our Support Team can assist you with include, but are not limited to:

• Unable to access your Schoolzine Control Centre
• Wanting to organise a training session for you or a colleague
• General questions regarding how to use or get the most out of your Schoolzine Feature
• And much, much more

Email

If you would prefer to email us, you can send a message to support@schoolzine.com. This goes to the entire Support Team, who will respond to your request as soon as possible.

Please be sure to include any screenshots or URL links that may be of benefit to our team.

Phone

If you do not have access to your email's or would prefer to contact our team via phone, you can contact our friendly Support Team on 07 5414 2372.

Our Team Members are always happy to assist in any way they can.

Live Chat

Start a Live Chat by going to the Support Icon in your Control Centre and clicking on Contact Support located at the bottom of the screen. Provide Schoolzine with the following details:

• Your Name
• The School/Account you Represent
• Which Department you will require assistance from
• And press the Start Chat Button

You will then be connected to one of our Team Members who will assist you with your inquiry.

With any of our Schoolzine Packages, you gain access to our Unlimited Support Services. The Production Team are equipped to handle any requests you might have regarding your Schoolzine Newsletter and how to get the most out of it.

Some examples of items our Production Team can assist you with include, but are not limited to:

• The construction or amendment of your SZ eNews package Newsletter
• Questions around how to best format your Online Newsletter
• Provide assistance around how to get the most out of your DIY Newsletter
• And much, much more

Email

Our Production Team can be reached using the email production@schoolzine.com. This goes to the entire Production Team, who will respond to your request as soon as possible.

Please be sure to include any screenshots or URL links that may be of benefit to our team.

Phone

If you do not have access to your email's or would prefer to contact our team via phone, you can contact our friendly Production Team on 07 5414 2301.

Our Team Members are always happy to assist in any way they can.

With any of our Schoolzine Packages, you gain access to our Unlimited Support Services. The Website Team are equipped to handle any requests you might have regarding your Schoolzine Website hosted with your Schoolzine Account.

Some examples of items our Website Team can assist you with include, but are not limited to:

• Assistance with your initial Schoolzine Website Setup (web pages doc, website content, etc)
• Troubleshooting items for the Schoolzine Website
• Information on Schoolzine Website Updates or Assistance
• And much, much more

Email

If you would prefer to email us, you can send a message to websites@schoolzine.com. This goes to the entire Website Team, who will respond to your request as soon as possible.

Please be sure to include any screenshots or URL links that may be of benefit to our team.

Phone

If you do not have access to your email's or would prefer to contact our team via phone, you can contact our friendly Website Team on 07 5414 2391.

Our Team Members are always happy to assist in any way they can.

Live Chat

Start a Live Chat by going to the Support Icon in your Control Centre and clicking on Contact Support located at the bottom of the screen. Provide Schoolzine with the following details:

Your Name
The School/Account you Represent
Which Department you will require assistance from
And press the Start Chat Button

You will then be connected to one of our Team Members who will assist you with your inquiry.

With any of our Schoolzine Packages, you gain access to our Unlimited Support Services. The Design Team are equipped to handle any requests you might have regarding your Schoolzine Design Files for your Schoolzine Account.

Some examples of items our Design Team can assist you with include, but are not limited to:

• Updates to your Newsletter Header Design
• CSS changes to your account such as colours to headings, navigation buttons, etc
• Assistance with the Initial Design Setup Process such as photos, logos, etc
• And much, much more

Email

If you would prefer to email us, you can send a message to design@schoolzine.com. This goes to the entire Design Team, who will respond to your request as soon as possible.

Please be sure to include any screenshots or URL links that may be of benefit to our team.

Phone

If you do not have access to your email's or would prefer to contact our team via phone, you can contact our friendly Design Team on 07 5414 2381.

Our Team Members are always happy to assist in any way they can.

Live Chat

Start a Live Chat by going to the Support Icon in your Control Centre and clicking on Contact Support located at the bottom of the screen. Provide Schoolzine with the following details:

Your Name
The School/Account you Represent
Which Department you will require assistance from
And press the Start Chat Button

You will then be connected to one of our Team Members who will assist you with your inquiry.

We offer unlimited support to our clients because we know how important it is to provide quick, effective and accessible support options, so if you ever have a question please contact us and we will be more than happy to give you a hand.

Contact Us Form

If you have a question regarding Schoolzine or any of its features, please feel free to submit it to us using the form below. One of our friendly staff will be in communication to discuss further:

Phone

You can reach us using the appropriate number for your region. Please listen to the available options and select your desired department you wish to contact.

Australia: 1300 795 503
New Zealand: 09 889 1353
Thailand: 02 106 4140

I have a question about invoicing, who do I speak to?

If you have any inquiries about a Schoolzine Invoice you have received, these are best directed via email through to our Accounts Team. Please feel free to contact us at accounts@schoolzine.com.

Schoolzine has two types of Newsletter Advertising Subscriptions you can choose from. Sponsored being Schoolzine sourced advertising and Platinum being school sourced advertising or you can have no advertising at all.

Please note not all regions are eligible for the Sponsored Newsletter Subscription.

For further information on both subscriptions, please see below.

Sponsored Subscription

The Sponsored Newsletter Subscription will have advertising that is sourced by our team but has a reduced subscription cost compared to the Platinum Newsletter Subscription.

There are specific zones setup on your newsletter where the advertising will appear.

• Up to 7 zones in the left-hand newsletter side panel
• 1 Banner within the first 3 articles of your newsletter

Filler ads will be added to the respective zones in your newsletter till the zone has been sold.

For more information on the Schoolzine Advertising Zones, please see the page below.

Platinum Subscription

The Platinum Newsletter Subscription costs slightly more but will give you full control to source and add your own advertising to your Schoolzine Newsletter. This subscription will also allow you to remove advertising entirely from your newsletter.

You can add the advertising to your newsletter however you wish. Some suggestions are below for your reference:

• Collective page of sponsor logos
• A full article created for individual advertisers
• Adding logos to your newsletter side panel

Schoolzine Advertising Contact Details

If you receive any advertising inquires or have any questions about your advertising subscription, please see the contact details below to contact us.

Email: Advertising@schoolzine.com
Phone: 07 5414 2361