Schoolzine Knowledge Base
A training session is a great way for us to fully run you through the features and services that are available to you within your Schoolzine account. This goes for both our new schools and also our existing schools. It's important for you to remember that the training is ongoing and we strongly encourage for all new schools and new liasons to book in a 30 minute session.
Training sessions can be done via the following:
If you are interested in booking in a training session. Please get in contact with Support Team: support@schoolzine.com or give us a call on (07) 5414 2372. Its helpful if you send through some dates/times that might suit you/your team best on an email and we can work around you.
Schoolzine Training Session's are conducted via a program called ZOOM (which is similar to Skype). It is recommended to have this installed prior to your training session, however contact Schoolzine Support if you have any questions or would like to discuss another option.
Please be aware that Internet Explorer is an unsupported browser. If you are using Internet Explorer to log into your Control Centre you may notice limited functionality or unavailable features.
To be able to use the full functionality of the Control Centre you will need to update your browser to a HTML5 supported browser. We recommend using either Google Chrome, Microsoft Edge, Mozilla Firefox or Safari.
If you do not currently have one of these browsers installed on your computer, you can download one from the links below.
Click here to download Google Chrome
If you are copying content directly from an email or web page, to avoid errors, you’ll first need to clean the text. The easiest way to do this is to paste the content into Notepad, and from Notepad into the Article Content box.
For Mac users, you are able to use TextEdit for this.
If you are copying formatted content, such as from a Microsoft Word document, some formatting will be copied across from your document. However, if you’re starting with clean text, here is a guide to formatting your content using the toolbar.
PLEASE NOTE: When viewed in different areas, not all features of the toolbar will be available.
Through this tab, you’ll be able to Undo (Ctrl+Z) and Redo changes (Ctrl+Y), Select All (Ctrl+A), and Find and replace text (Ctrl+F).
You will be able to access options such as Cut & Paste through keyboard shortcuts. A quick guide to the shortcuts can be found below:
Select From System
Upload New
Please Note: Schoolzine recommends resizing your images before uploading them. Resizing the images before uploading will decrease the file size of the images, allowing your newsletter to load in a timely manner.
You can download and view more information regarding the Schoolzine reSZizer here.
Select From System
If your gallery has already been uploaded into the Media Downloads section of your Control Centre then you will be able to use this popup to browse for the folder.
Create New
If you have not yet uploaded the gallery, you can do so now by selecting the Create New button.
The following steps can be used to insert a Youtube or Vimeo video:
If you have been given an embed code for a video, such as a WISTIA video, this can be added through the Embed Code tab then selecting the OK button.
NOTE: Some videos that are embedded from other sources such as Facebook or Panopto, will not render correctly in your PDF print version so may need to be hidden from your content. For more information on hiding elements of content from your print version, see the PDF Formatting Options section of this Knowledge Base Article.
This option is used to add a PDF file to your newsletter.
This option is used to create a button.
Border Box
A Border Box is used to create a coloured border around your content.
Colour Box
A Color Box is used to create Colour Filled Box around your content.
Line Break
A Line Break is used to create a divider line between content.
There are a few different ways you can format the printed view of your Newsletter. The options available are outlined below:
PDF Break
PDF Break is used to move all content underneath the Element to the next Column.
PDF Hide
PDF Hide is used to hide a piece of content from the Print view of the newsletter.
PDF Only
PDF Only is used to show a piece of content only in the Print view of the newsletter.
This option is used to stop content such as floated images from effecting the content beneath them. They can be placed directly below content to avoid any overlap.
You can add a table to your content by using the Table menu option. Tables are a great way to space out and organise your content (rather than using the 'Tab' key). Please note: it's not recommended to copy and paste tables from somewhere straight into your articles.
When you click on your table, a little toolbar pops up which allows you to quickly make changes to your table. E.g. Adding in an additional rows and columns.
You are able to adjust the size of your columns and rows by using Table Properties within Table from the drop down menu.
You are then able to apply the appropriate Width and Height to your table. You can also alter the Cell spacing and padding here.
Simply have your cursor placed within one of the cells, navigate to Table in the menu and then Table colour. Once you have clicked on your chosen colour, it should be applied to your table.
If you would like to merge multiple cells together:
By selecting this Tool you will turn on spellcheck for your content, allowing the Schoolzine System to show any spelling errors that may be found within your content.
If you have copied content that has both text and images, if you have this Tool active it will only paste the text based content.
You can use this option to hyperlink text within your content.
If you are wishing to link your text to a PDF file you will be able to use this option.
If you are wishing to link your text to a URL (web address) you will be able to use this option.
If you are wanting to link a Webform that has been created in the Control Centre, you will be able to use this option.
Please note: If you have an email within your content, placing your cursor at the end of the email and pressing the Space Bar will automatically link the text to the email.
Please note that you will not need to apply colours to your headings, and this will be automatically added based on your account colours.
These options allow you to change the styling applied to your text. From left to right these options are:
It is important to note that the Alignment options are not limited to text based content. They can also be used to adjust the alignment of images to create floated images.
Schoolzine System Users will be setup at the beginning of your account’s creation. Future additions to System Users are managed by the account owner.
It is important that all users have a unique login and DO NOT share their username or password with anyone, in accordance with the Schoolzine User Terms and Conditions.
For information on how to manage your System Users please see the following guide.
Passwords must contain the following:
You can reset a forgotten password at any time from the Schoolzine login page. You can also update your existing password via the Control Centre.
With any of our Schoolzine Packages, you gain access to our Unlimited Support Services. The Support Team are equipped to handle any requests you might have regarding your Schoolzine Control Centre and its Features.
Some examples of items our Support Team can assist you with include, but are not limited to:
If you would prefer to email us, you can send a message to support@schoolzine.com. This goes to the entire Support Team, who will respond to your request as soon as possible.
Please be sure to include any screenshots or URL links that may be of benefit to our team.
If you do not have access to your email's or would prefer to contact our team via phone, you can contact our friendly Support Team on 07 5414 2372.
Our Team Members are always happy to assist in any way they can.
Start a Live Chat by going to the Support Icon in your Control Centre and clicking on Contact Support located at the bottom of the screen. Provide Schoolzine with the following details:
You will then be connected to one of our Team Members who will assist you with your inquiry.
We offer unlimited support to our clients because we know how important it is to provide quick, effective and accessible support options, so if you ever have a question please contact us and we will be more than happy to give you a hand.
If you have a question regarding Schoolzine or any of its features, please feel free to submit it to us using the form below. One of our friendly staff will be in communication to discuss further:
You can reach us using the appropriate number for your region. Please listen to the available options and select your desired department you wish to contact.
Australia: 1300 795 503
New Zealand: 09 889 1353
Thailand: 02 106 4140
If you have any inquiries about a Schoolzine Invoice you have received, these are best directed via email through to our Accounts Team. Please feel free to contact us at accounts@schoolzine.com.
Your website will often be the first thing someone sees about you. Schoolzine's Website Platform provides an easy to use interface and a range of beautiful designs, allowing you to take control of your own website.
If you have any questions or wish to begin the setup for one of our other features, please don't hesitate to contact our Support Team and one of our members can assist you as soon as possible.
Schoolzine’s eNews Builder Platform is a compact and intuitive system that allows you to build a high-quality online newsletter. It uses smaller Content Elements and Articles to piece together a newsletter that is both easy to build, and easy to access.
If you have any questions or wish to begin the setup for one of our other features, please don't hesitate to contact our Support Team and one of our members can assist you as soon as possible.
Schoolzine’s DIY eNewsletter Platform is a compact and intuitive system that allows you to build a high-quality online newsletter. Create Articles and link Events to create a content rich newsletter to engage and communicate with your community.
If you have any questions or wish to begin the setup for one of our other features, please don't hesitate to contact our Support Team and one of our members can assist you as soon as possible.
Schoolzine’s SZ eNews Platform is an easy to use system that allows you to create a simple Word Document Newsletter and submit it to be constructed into a complete Online Newsletter by our skilled Digital Content Specialists.
If you have any questions or wish to begin the setup for one of our other features, please don't hesitate to contact our Support Team and one of our members can assist you as soon as possible.
Schoolzine has two types of Newsletter Advertising Subscriptions you can choose from. Sponsored being Schoolzine sourced advertising and Platinum being school sourced advertising or you can have no advertising at all.
Please note not all regions are eligible for the Sponsored Newsletter Subscription.
For further information on both subscriptions, please see below.
The Sponsored Newsletter Subscription will have advertising that is sourced by our team but has a reduced subscription cost compared to the Platinum Newsletter Subscription.
There are specific zones setup on your newsletter where the advertising will appear.
Filler ads will be added to the respective zones in your newsletter till the zone has been sold.
For more information on the Schoolzine Advertising Zones, please see the page below.
The Platinum Newsletter Subscription costs slightly more but will give you full control to source and add your own advertising to your Schoolzine Newsletter. This subscription will also allow you to remove advertising entirely from your newsletter.
You can add the advertising to your newsletter however you wish. Some suggestions are below for your reference:
If you receive any advertising inquires or have any questions about your advertising subscription, please see the contact details below to contact us.
Email: Advertising@schoolzine.com
Phone: 07 5414 2361
If you have a question regarding advertising with Schoolzine, please feel free to submit your query to us using the form below. One of our friendly staff will be in communication to discuss further:
Schoolzine's Session Keeper Platform is great way to organise Meetings and Appointments between your staff and community. This easy to use platform only takes minutes to set up and begin creating your appointments.
If you wish to start using Session Keeper, have any questions or wish to begin the setup for one of our other features, please don't hesitate to contact our Support Team and one of our members can assist you as soon as possible.
Schoolzine’s SZapp Mobile Application is a fantastic option for communicating and making information or resources available to your community. Available for Android and iOS devices.
If you wish to start using SZapp, have any questions or wish to begin the setup for one of our other features, please don't hesitate to contact our Support Team and one of our members can assist you as soon as possible.
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Before you start using the School App – SZapp, both yourself and your community will be required to Install the SZapp and Register an email account for communication. Installing the SZapp is completely free for your School or Organisation and your community.
Please follow the instructions in the below guide. There is also a PDF printed version located at the bottom if required to send out to your Parents and Community members.
Still have questions? - See the full SZapp Knowledge Base here.
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Schoolzine’s SMS Communication Platform is an easy to use system to manage SMS communications with your community. Simply import your list of mobile numbers and start communicating with your users.
If you wish to start using the SMS Platform, have any questions or wish to begin the setup for one of our other features, please don't hesitate to contact our Support Team and one of our members can assist you as soon as possible.
Schoolzine’s Calendar Platform is a great way to keep your community up to date. Simply create your events before linking them to newsletters, communications or embed the calendar on an external site.
If you have any questions or wish to begin the setup for one of our other features, please don't hesitate to contact our Support Team and one of our members can assist you as soon as possible.