We offer unlimited support to our schools because we know how important it is to provide quick and effective support to our clients, so if you ever have a question regarding your newsletter, please contact us and we will be more than happy to give you a hand.

Email

If you would prefer to email us, you can send a message to support@schoolzine.com. This goes to the entire Support Team, who will respond to your request as soon as possible.

Live Chat

Start a Live Chat by going to the Support Icon in your Control Centre and clicking on Contact Support located at the bottom of the screen. Provide Schoolzine with the following details:

• Your Name
• The School/Account you Represent
• Which Department you will require assistance from
• And press the Start Chat Button

You will then be connected to one of our Team Members who will assist you with your inquiry.

Schoolzine Training Session's are conducted via a program called ZOOM (which is similar to Skype). It is recommended to have this installed prior to your training session, however contact Schoolzine Support if you have any questions or would like to discuss another option. 

1. Prior to your training call, you would have received an email from a Schoolzine staff member outlining what will be required for your training session. Please have a read over this email at least a couple of days before your designated training time.
2. Click on the link provided in the email. This will take you through to an internet browser with a pop up that reads "Open Zoom Meetings?". Please select the "Open Zoom Meetings" button.
   
3. Keep in mind that you do not need to have a ZOOM account to attend a ZOOM meeting. Anyone can join a meeting using ZOOM, setting up an account is optional.
4. A blue circle icon with a video camera should now be appearing as a program on your desktop toolbar.
   
5. When it comes to your designated training time, all that's required is for you to click on the exact same link that you did previously on the email. This should take you through to an internet browser again and then the program will open.
6. Once the program is open, a pop up box should appear for you to "Choose ONE of the audio conference options" for the training session. If you have a headset that's connected to your computer, please select "Join with Computer Audio", as this will allow us to talk over ZOOM (similar to Skype).
   
7. As another option, there is a number that you can call. You will just need to ensure that the country is set to Australia.
   
8. Alternatively, the Schoolzine staff member will give you a phone call on your chosen number and will commence the training session. This is probably the most common method.
9. Once the training session has started, you should be able to view the Schoolzine staff member's computer screen, as they would have now begun sharing their screen with you.

How do I use the Toolbar?

1. Once you're viewing the Schoolzine staff member's screen, you'll notice that there is a toolbar along the bottom of the screen with some options.
2. The Mute option allows you to mute your audio. If the Schoolzine staff member has given you a call on your school number, this can be muted. However, if you have a headset connected and "Join with Computer Audio" was selected earlier, this will need to remain unmuted.
3. The Start Video option won't be needed for any Schoolzine training sessions. This would be used if a webcam was involved.
4. The Invite option allows other people to be invited to the meeting.
5. Participants allows you to view who is currently apart of the meeting. If this is clicked, a list of participants will appear on the right side of your screen.
   
6. The Share button gives you the option to share your screen. Primarily, the Schoolzine staff member will be sharing their screen with you, however you can easily share your screen with us.
7. There is a Chat feature available, for the participants of the meeting to communicate if needed. Once you click on this, a chat box will appear to the right side of your screen.
   
8. The Record option allows you to record the meeting.
9. Leave Meeting means you will now be exiting the meeting. This can be clicked once the Schoolzine staff member advises you that the training session is complete.

Please be aware that Internet Explorer is an unsupported browser. If you are using Internet Explorer to log into your Control Centre you may notice limited functionality or unavailable features.

To be able to use the full functionality of the Control Centre you will need to update your browser to a HTML5 supported browser. We recommend using either Google Chrome, Microsoft Edge, Mozilla Firefox or Safari.

If you do not currently have one of these browsers installed on your computer, you can download one from the links below.

Click here to download Google Chrome

Click here to download Microsoft Edge

Click here to download Mozilla Firefox

If you are copying content directly from an email or web page, to avoid errors, you’ll first need to clean the text. The easiest way to do this is to paste the content into Notepad, and from Notepad into the Article Content box.

For Mac users, you are able to use TextEdit for this.

If you are copying formatted content, such as from a Microsoft Word document, some formatting will be copied across from your document. However, if you’re starting with clean text, here is a guide to formatting your content using the toolbar.

Edit

Through this tab, you’ll be able to Undo (Ctrl+Z) and Redo changes (Ctrl+Y), Select All (Ctrl+A), and Find and replace text (Ctrl+F).

You will be able to access options such as Cut & Paste through keyboard shortcuts. A quick guide to the shortcuts can be found below:

1. Copy (Ctrl+C)
2. Cut (Ctrl+X)
3. Paste (Ctrl+V)

Insert

Image

Select From System

1. Select the browse button to the right of the Source box.
2. Click the image you wish to add or use the search bar to filter.
3. You can alter the image size by changing the values in the ‘Dimensions’
   Note: To maintain good image quality, we recommend that you don’t upscale your images.
4. For images that have a white or transparent background we advise the use of no styling. Simply change the Image Style to No Styling.
5. Click Ok to add the image to the article.

Upload New

1. Select the Choose File icon on right of the Source box.
2. Navigate to where the file is saved on your computer.
3. Double click the file or click Open to add it to the article.

Gallery

Select From System

If your gallery has already been uploaded into the Media Downloads section of your Control Centre then you will be able to use this popup to browse for the folder.

1. Select the browse button to the right of the Gallery Id box.
2. Use the drop down box to select the folder.
3. Click Select.
4. Click Insert to add the gallery to your article.

Create New

If you have not yet uploaded the gallery, you can do so now by selecting the Create New button.

1. Add the Folder Name.
2. Drag and Drop your files into the drag and drop box.
   As an alternative, you can also browse for the files by clicking Choose Files, navigating to where the files are saved on your computer, highlighting all images within the folder, and clicking Open.
   Note: you can repeat this process as many times as necessary.
3. When all file names are displaying, click the Create Gallery
4. Once the gallery has finished uploading, the system will supply you with an Id. Click Insert to add it to the article.

Video

The following steps can be used to insert a Youtube or Vimeo video

Simply paste the video URL (web address) or ID into the box and select Ok.

Use the tick boxes at the bottom of this popup to choose whether you would like to show suggested videos, or remove the video heading.

Direct Video Embed

If you have been given an embed code for a video, such as a WISTIA video, this can be added through the Embed Code tab then selecting the OK button.

PDF Flyer

This option is used to add a PDF file to your newsletter.

1. Select your file by using the Upload or Search buttons.
2. Create the title for the button.
   EG: ‘Click here to download the Canteen Menu’
3. If you are wanting the pdf to be embedded in your newsletter, make sure the Show Flyer checkbox is ticked.
4. If you are wanting to hide the URL (web address) of the file, make sure the Show Download Link checkbox is unticked.

Link Button

This option is used to create a button.

1. Place your URL (web address) link in the URL field.
   Please note: You can use this option to also link through to a PDF by using the upload or search buttons.
2. Select a name for the button.
   EG: ‘Click here to view the School Website’
3. If you are wanting to not display the URL (web address), make sure the Hide URL checkbox is checked.
4. You can select an icon for your button that will be displayed on the right hand side via the Icon drop down box.

Special Elements

Border Box

Colour Box

Line Break

A Line Break is used to create a divider line between content.

PDF Formatting Options

There are a few different ways you can format the printed view of your Newsletter. The options available are outlined below:

PDF Break

PDF Break is used to move all content underneath the Element to the next Column.

PDF Hide

PDF Hide is used to hide a piece of content from the Print view of the newsletter.

PDF Only

PDF Only is used to show a piece of content only in the Print view of the newsletter.

Clear

This option is used to stop content such as floated images from effecting the content beneath them. They can be placed directly below content to avoid any overlap.

1. Select the blank line where you would like to insert the clear.
2. Select Clear.

Table

You can add a table to your content by using the Table menu option.

• Select Table from the drop down menu and select how many columns and rows you would like to include. Click with your mouse to add the desired table to your content.

Merging Cells

If you would like to merge multiple cells together:

1. Select the cells you would like to merge.
2. Select Cell under the Table Menu option.
3. Select Merge Cells.

Tools

Spellcheck

By selecting this Tool you will turn on spellcheck for your content, allowing the Schoolzine System to show any spelling errors that may be found within your content.

Paste as Text

If you have copied content that has both text and images, if you have this Tool active it will only paste the text based content.

Link

You can use this option to hyperlink text within your content.

Link to Document

If you are wishing to link your text to a PDF file you will be able to use this option.

1. Place your URL (web address) link in the URL field.
   Please note: You can use this option to also link through to a PDF by using the upload or search buttons.
2. Place the text that you are going to link the document to in the Text to display. 
   EG: ‘Click here to download the Canteen Menu’
3. Select how the link will be opened, either in the Same Window or in a New Window.
4. Applied Classes: This is an optional field to allow extra styling to be applied to the text. You will be able to leave this.

Link to URL (web address)

If you are wishing to link your text to a URL (web address) you will be able to use this option.

1. Place the web address in the URL Field.
2. Place the text you are wanting to hyperlink in the ‘Text to display’
   EG: ‘Click here to view the School’s Website’
3. Select how the link will be opened, either in the Same Window or in a New Window.
4. Applied Classes: This is an optional field to allow extra styling to be applied to the text. You will be able to leave this blank.

Link to Form

If you are wanting to link a Webform that has been created in the Control Centre, you will be able to use this option.

1. Select the Web Form you are wanting to use by pressing the button on the right of the Form URL.
   If you have the URL (web address) for the webform already, you will be able to place it directly into the Form URL field
2. Place the text you are wanting to link the Web Form to in the ‘Text to display’ field.
   EG: ‘Click here to complete the Camp Permission form’
3. Select how the link will be opened, either in the Same Window or in a New Window.
4. Applied Classes: This is an optional field to allow extra styling to be applied to the text. You will be able to leave this blank.

Link to Email

1. Populate the ‘Email’ field with an email address.
2. Place the text you are wanting hyperlink in the ‘Text to display’ field.
3. Applied Classes: This is an optional field to allow extra styling to be applied to the text. You will be able to leave this blank.

Format

Content Formatting

• Paragraph Style
  • This Style is the default style applied to the content of your article. Any thing that is not made into a heading should be tagged as ‘Paragraph’ Style. This will be selected by default.
• Heading 1
  • This style is used to indicate any main headings. The Title of your article/event will be styled using this style.
• Heading 2
  • This style is used for sub headings within your content. This is the most common heading style used while building newsletter content.
• Heading 3
  • This style is used for a sub-sub heading, to be used under a Heading 2.

Text Based Formatting

These options allow you to change the styling applied to your text. From left to right these options are:

• Font Size
  • This option allows you to increase or decrease the size of the font within your newsletter.
• Text Colour
  • This option will allow you to change the colour of your font.
• Bold
  • This option with apply a Bold to your content.
• Italic
  • This option with apply Italics to your content.
• Underline
  • This option with apply an Underline to your content.
• Strikethrough
  • This option with apply a Strikethrough to your content.
• Clear Formatting
  • This option will clear any formatting selected. This is used to remove unwanted styling.
• Alignment
  • Used to adjust contents alignment. The options available are Left, Centre, Right and Justified

• Lists
  • The left option is used to create a Bulleted list.
  • The right option is used to create a numbered list.

Before you start using the School App – SZapp, both yourself and your community will be required to Install the SZapp and Register an email account for communication. Installing the SZapp is completely free for your School or Organisation and your community.

Please follow the instructions in the below guide. There is also a PDF printed version located at the bottom if required to send out to your Parents and Community members.

Schoolzine Access

Schoolzine System Users will be setup at the beginning of your account’s creation. Future additions to System Users are managed by the account owner.

It is important that all users have a unique login and DO NOT share their username or password with anyone, in accordance with the Schoolzine User Terms and Conditions.

For information on how to manage your System Users please see the following guide.

Password Requirements Passwords must contain the following: At least 8 characters A combination of letters and numbers At least one special character (e.g.: !@#$%&)

Resetting your Password

You can reset a forgotten password at any time from the Schoolzine login page. You can also update your existing password via the Control Centre.

1. Select the Reset password here button.
2. Confirm your email address is correct.
3. Click the Send Reset Email button.
4. You will be sent an email with a reset password link.
5. Follow the link and set a new password.

Updating your Password

1. Log in to your Control Centre and click on the square in the top right of the page.
2. Select Manage Your Profile.
3. Click Edit Profile.
4. Set your new password and click Save.