Wonde provides a direct link of up-to-date data from a school’s MIS to Schoolzine. It also gives schools complete control and clarity of what data is being accessed, along with the ability to prevent the data of certain individuals to be passed on.
The following steps will take place once the form is received by Schoolzine:
Schoolzine sends a request to Wonde with the nominated contacts details to confirm the process is authorized.
Wonde contacts the School/Organisation to authorise and create an account, then sends Schoolzine a confirmation to begin the setup process.
Schoolzine setup the integration and run MIS reports to identify any issues that will affect the SYNC. A support call will then take place to review the reports and confirm the required data sets and settings required.
Parents - All contacts which are linked to a current student. This will be dependent on the student relationship types which are selected and Parental Responsibility.
Staff/Employee - All staff that are currently working at the school. The sync of the staff group may depend on how your MIS stores staff which are also parents.
Students - Student Names, Year and Class information can be synced to create contact groups for parents. Student contact details are not synced to Schoolzine.
Parental Responsibility - Allows you to limit the sync to only contacts with parental responsibility.
Relationship types - Relationship between the contact and student. These can be selected to filter out unwanted contact types. For example, you can remove all contacts which have a relationship type of 'Grandparents'.
Important information about your MIS data
A Contact's email address must be unique in the Schoolzine CRM. This means that the sync will only add an email once from your MIS. This makes it important to review all instances of duplicate emails and contacts that exist in your MIS, to ensure the accuracy of the sync.
Here are a few instances where duplicate data may exist in your school's MIS:
Where the same parent has been added twice to the MIS. This could occur when a parent has a second child enrol, and they aren't linked to the existing MIS ID. These are extremely important to resolve to make sure you have a single point of data.
When parents in the same family use the same email address. We recommend removing the 2nd instance of the email. Although this is not required it may result in students not being linked correctly.
A duplicate report can be generated and accessed via the Media Library in your Schoolzine account. This will also be provided in the setup process outlined below.
NOTE: When creating a new contact inScholarPack, please ensure that you allow contact from 3rd parties on each individual contact linked to students. This can be found in ScholarPack by going to the student in question, clicking on the contact, then clicking the settings icon next to the contact and change the 'allow contact by 3rd parties' toYES. This then allows that data to transfer.
Changes to contact details in your MIS may take up to 4 hours to be updated in Wonde for Schoolzine to sync.
SYNCS run daily, but you can manually complete a Sync in the Schoolzine Control Centre by following these steps:
Log in to your Control Centre and select the Contacts menu item.
Once expanded, select View Contacts.
Click Sync button in the top menu ribbon to queue a contacts sync in the system.
Available below is a list of commonly asked questions and their associated answers.
If you can't find what you're looking for, or are interested in learning more about the Wonde Sync for your account, pleaseContact Support.
Please note: Updates and changes can take up to 4 hours to be replicated in your Control Centre. This is a time frame set by Wonde and unable to be adjusted.
How often will the Control Centre sync our contact's?
The an Automatic Sync will occur every day at 12:00AM (+0 GMT). This will sync any new contacts that have been added to your MIS, as well as make any updates that have occurred since the last Automatic Sync.
How can I access my Wonde Settings within Schoolzine?
You can access your Wonde Settings by logging into your Control Centre and selecting the Wonde Icon from the top left hand corner of your screen.
How do I generate my Wonde Reports?
Simply log into your Control Centre and select the Wonde Icon from the top of your Page, then select the Generates Report button.
You will be notified when the Reports have been generated by your notifications bell in your Control Centre.
Wonde Reports can be will be saved in your Media Library. To access your Wonde Reports follow the below steps:
Log into your Control Centre and select the Content menu tab
Select the Media Library option
Select the Folder View button in the top tight hand corner
Navigate to the Wonde Reports folder
Select the Report you wish to view
This will generate the following reports:
Valid Contacts Report - This report will show All Contacts that have been Synced. It will include all of their details such as Email, Mobile Number, Address, etc
Student Contacts Report - This report will show all Students that have been Synced. It will also show what Classes and Year Groups the belong to
Duplicates Report - This report will show all Duplicated Contacts from your Sync. These can be duplicated by either Email or Mobile Number
Deletions Report - This report will show all contacts that have been Deleted from the Control Centre
Below are some examples of how to use some of the reports:
Although the Control Centre will automatically sync your information daily, you can sync the information manually using one of the following options.
A Single SYNC will update specific contacts only. You will need to go to the Control Centre > Contacts, select the contacts you would like to perform an update for. Once the Contacts are selected, click on the Single Sync button. A single SYNC can also be performed on Students.
Sync: A regular Sync will sync across any updates that have been made to contacts that have been made before the last sync.
Clean Sync: A Clean Sync will strip all the Groups from all Contacts within your Control Centre and re-link all the information to the Contacts within your Control Centre. If a Clean Sync is performed, it is recommended to not have any scheduled communications planned, as these can be effected when the Groups are stripped from the Contacts. A Clean Sync can take a large portion of time to complete, so it is recommended to perform this process after hours
What does the setting 'Restrict group sync to PR parents only' control?
PR stands for Parental Responsibility. Having this setting active will restrict the Sync to only contacts marked as having Parental Responsibility within your MIS.
I’ve just updated a contact's details on the our MIS, but it’s still showing the old details in the Control Centre?
Go to your Wonde Settings, and Generate Reports
Access the Valid Contacts Report and search for the contact. We recommend searching for either the contact's Email or Phone Number Please note: You can use Ctrl + F (or Command + R in a Mac Computer) to search for specific phrases/words in your browser
If your contact details have been updated in the Report, but NOT the Control Centre, perform a Clean Sync
A Clean Sync will cause all contacts to have their Group information stripped from the Control Centre and re-linked once more.
When Schoolzine perform a Clean Sync, it is important that no communications are scheduled during the sync.
I’ve just updated a contact's details, now there are two similar contacts in Schoolzine
Search for both contacts
Open both contacts in your Control Centre
Click on the Edit Contact button
Review and note the information in the Code Field
Open the Valid Contacts Report and search for the Parent
Check the Contact ID(“A********”) and compare it to the Code Field in Schoolzine Contact Page to confirm if they match -If they do match: Delete the duplicate contact profile WITHthe linked student and SZapp account details -If they do NOT match: Delete the duplicate contact profile with the wrong Contact ID
A Parent is not linked to one of their children
Generate Wonde Reports and open the Valid Contacts file
First check is to ensure, the Parent's email is not listed as a duplicate, this can be done on the Duplicate contact report. If the email is listed then remove or merge the duplicated contact in your MIS and ensure the Student is linked to the correct parent ID
Check that the Parent is listed as having Parental Responsibility If the sync is restricted to ‘PR parents only’, the contact needs to have parental responsibility:true
If the Parent's Details are not listed as a duplicate, then contact our Support Team for further assistance