Website Terms of Service
Website Terms of Service
Within this document you will find all the information you’ll require to understand the production of a Schoolzine website. It is important to note that the build of your website is a collaboration between your organisation and Schoolzine. That is, both parties are required to meet prerequisites before the project is completed.
The following is a summary of some of the key points within this document:
The following section outlines some of the terminology used throughout this document.
What do both parties agree to do?
You: You have the authority to enter into this contract on behalf of your school or your organisation. You’ll give us everything we need to complete the project as and when and in the format we need. You’ll review our work, provide feedback and approval in a timely manner. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.
Schoolzine: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that we’ll maintain the confidentiality of everything you give us.
Website Build Commencement
The commencement date of the website design or build will be set when the following conditions have been met:
- Invoice Paid: The payment for the website build has been received by Schoolzine. The payment is for the full amount of the build plus the website hosting. The annual hosting for the site will commence 60 days from the receipt of commencement form irrespective of the website’s build status.
- Authorised Representative Form: The Authorised Representatives form has been filled out and returned to the Schoolzine websites department. The form states to Schoolzine agents who can submit content and feedback for the Schoolzine website build.
- Website Pages document: ‘Website Pages’ document is returned to the Schoolzine websites department. You will receive the Website Pages document within a welcome email when this agreement is returned to Schoolzine.
- Branding Files: Design and branding files for the website are received by the Schoolzine Websites team. These can include, but isn’t limited to, logos, colours and images.
Website Design & Setup
Each package of the Schoolzine Website product has different inclusions regarding the design and setup. Review the inclusions of your package below.
Other custom work
Custom development work for your site to create new functionality not included within the Schoolzine Plus platform will be quoted upon request. This custom work will be considered a separate project from your website build, thus, any timeframes outlined are treated separate from the completion of the website.
When presented with the task of designing or building a website, many people throughout your organisation will want to have input with the site. It’s important that all those requests are filtered to a couple of people before reaching Schoolzine.
Before commencement on the website, Schoolzine needs to be notified of those within your organisation who are authorised to make decisions on behalf of the website and submit content. Therefore, as a minimum, we require the following people whose roles fulfil one of those listed below to sign the Authorised Representatives form at the end of this document.
- The Principal
- The Business Manager (or equivalent)
- The person managing the content/website process
All peoples who are supplied on this form are required to have read this document in full in order to understand what is expected of them, and to give them a greater understanding of what is supplied in the package the organisation has purchased.
Maintenance, Training, Support & Updates
Schoolzine will provide unlimited telephone support and training.
Support is defined as assistance when one of the following occurs;
- A staff member is unsure of how a process or feature works
- A new staff member requires training
- A task cannot be completed due to the platform not working as it should.
Unless otherwise agreed to in communications with Schoolzine, an upgrade of a website from one template to another template will be considered as a Hop package website in relation to the terms within this Terms of Service document. The exceptions to these terms are:
- Included Pages: There are no additional pages built by Schoolzine included in the upgrade. Additional pages are charged at $88.00 per page.
- Rounds of Changes: There are no rounds of changes of content and template included in the upgrade. Any changes requested may be charged starting from $88.00/hour up to $150.00/hour.
Website content & changes
Each package receives ten pages built and formatted by Schoolzine. Extra pages can be purchased as an extra cost to the website build. Additional pages are billed at $88 per page.
Content, feedback and changes for your site must be submitted via the content submission form which Authorised Representatives will be supplied. Any content, changes or feedback sent via email will be returned to the sender with instruction to submit the content via the content submission form and will not enter our website production queue till done so.
Content submissions are to be submitted using the content submission folder structure, which Schoolzine will provide with instructions. If content and amendments aren’t submitted via this content structure, Schoolzine reserves the right to reject your content submission.
Changes or content requested over the phone, or any other method, are still required to be submitted via the content submission form by an authorised representative in order to have them enter our website production queue.
Submissions of content or changes
All packages receive a number of submissions of content or changes, which is stated within your package. When you submit content or changes via the content submission form, this will count as a single round of content submission. After that content or change has been added to your site, you will receive an email with notification with details of where to review the changes and the submission number.
Additional changes and submissions after your allotment as per your package will be charged at a $88.00/per hour (min ½ hour) regardless of the size of the request.
Due to the fluctuations in the number of requests we receive as a company, timeframes set out can be subject to frequent change. Our auto responders therefore display the longest turn-around time for your request type.
System Updates & Template Updates
Please note that system updates and template updates require the work to be built and uploaded within our regularly scheduled system maintenance periods. This may at times affect the turn-around time of these types of requests. You will be notified that the request requires this process and will be informed when the date has been set for when those changes will be uploaded.
Production Turn Around Times
After the submission of design content or website page content, you will receive an email from Schoolzine with an estimation of the timeframe that your next proof will be turned around. These time frames are quoted in response to the current production queue the website team has, and we always endeavour to have the work completed before that time has concluded.
Go Live Timeframes
Any timeframes stated during the sale process are estimations and a guide to the amount of time the site may take. In order to meet those timeframes, you must be responsive to the communication and requests that Schoolzine sends you. Without you, the website will never be completed.
You should supply graphic files in an editable, vector digital format. You should supply photographs in a high-resolution digital format. If you’d like us to search for photographs for you, we can provide a separate estimate for that.
You must have consent for use of all images for the website, including consent from parents for the use of children’s images in marketing material. Any misuse or infringement of copyright or children’s images are the liability of your school. We are not held liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages as a result of image use on your website.
Desktop browser testing
We test our websites styles and functionality in current versions of major desktop browsers including:
- Google Chrome (Mac and Windows)
- Firefox (Mac and Windows)
- Safari (Mac and Windows)
- Microsoft Edge (Windows)
Mobile browser testing
Testing popular small-screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our work on the following devices:
Schoolzine will register an SSL certificate on your behalf. This cost is included in the Annual Service Cost.
CMS browser support
The website CMS (Content Management System) is supported by all HTML 5 enabled browsers. These include Chrome, Firefox and IE10 and above. This means older Internet Explorer Browsers won’t allow you to access the admin console to manage your content.
Search Engine Optimisation (SEO) and Search Engine Marketing
Schoolzine will register your site to Google Search Console and submit the required information such as an XML sitemap and robots.txt files, however Schoolzine isn’t a SEO specialist company. If your search engine ranking matters to your organisation, we highly recommend you employ a specialist SEO and SEM company to help you in this area.
We can’t guarantee that our work will be error free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.
If any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves, or that you have permission to use them.
You own all elements of text, images and data you provide, unless someone else owns them. The website code is built to run on the Schoolzine CMS. Your Annual
Your Annual Service fee covers the license to use our system, which is not transferable. As the website is built to work on our servers, moving to another provider may render some pages unusable.
We love to show off our work and share what we’ve learned with other people, so we reserve the right to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles and in books unless specifically advised not to.
Website Costs & Payment
As per the amount outlined on the Schoolzine Commencement Form. Payment terms are 14 days unless agreed otherwise.
But where’s all the horrible small print?
Just like a parking ticket, you can’t transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.
All pricing within this document is subject to review and Schoolzine reserves the right to change these prices at any time.
Looking for the Schoolzine Terms and Conditions? Click here
Last Updated: 09/08/2021